Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to cycling enthusiasts worldwide, except in certain Asian countries and remote areas where we don’t currently ship. You must be at least 18 years old or have parental consent to make purchases.

1.2 Content Ownership

All content on shiftnwheel.com, including product descriptions, images, and technical specifications, is our intellectual property or used with permission. You may not reproduce, modify, or distribute any content without our written consent.

2. Product Information

2.1 Product Descriptions

We take great care in accurately describing our cycling components (shifters, stems, tires/tubes, and wheels). However, minor variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Technical Compatibility

It’s your responsibility to ensure components are compatible with your bicycle. We provide technical specifications for this purpose but recommend consulting a professional mechanic if unsure.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or product unavailability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You confirm that the payment method is yours or you have authorization to use it.

3.3 Pricing

All prices are in USD. While we strive for accuracy, we reserve the right to correct pricing errors, even after order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information once shipped.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Shipping (orders over $50): EMS, 15-25 business days

Delivery times are estimates only. International customers are responsible for any customs duties/taxes.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond 5 days past estimate), contact us at [email protected] with your order number.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging. Exceptions:

• Opened/used tires & tubes (unless defective)
• Custom-built components
• Final sale items

5.2 Return Process

Contact us within 15 days at [email protected] to initiate a return. You’re responsible for return shipping unless the return is due to our error.

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays caused by incorrect addresses.

6.2 Product Use

Cycling components must be installed by qualified professionals. We’re not liable for injuries or damages resulting from improper installation or use.

6.3 Compliance with Laws

You’re responsible for complying with local laws regarding imported cycling components.

7. Liability Limitations

To the fullest extent permitted by law:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to the purchase price of the product
• We’re not responsible for delays beyond our control (customs, natural disasters, etc.)

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled according to our Privacy Policy, available on our website.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms:

Shift N Wheel Sales
3001 Colonial Drive
Portland, US 97201
Email: [email protected]
Response time: Within 24 business hours