At Shift N Wheel Sales, we stand behind our premium cycling components just like we stand behind every pedal stroke. While we’re confident you’ll love your new gear, we understand that sometimes adjustments are needed. Our returns policy is designed with the same precision as our products – straightforward, reliable, and rider-focused.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is as important to us as a perfectly tuned drivetrain, so we’ve made the process as smooth as possible.

Important Notes:

  • All returned items must be in original condition – unused, uninstalled, and with all original packaging and tags
  • For safety reasons, tires and tubes cannot be returned once opened (see product exceptions below)
  • Custom-built wheels and special orders may have different return conditions – contact us before ordering

How to Initiate a Return or Exchange

Follow these steps to get your return rolling:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and shipping instructions
  3. Pack the item securely in its original packaging with the RAN clearly visible
  4. Ship the package to our warehouse (address provided with your RAN)
  5. Once received and inspected, we’ll process your refund or exchange

Return Shipping

We recommend using a trackable shipping service:

  • Exchanges: We’ll cover return shipping costs for defective or incorrect items
  • Returns: Customer pays return shipping unless the return is due to our error
  • International Returns: Contact us first as customs procedures may apply

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Time to Appear: 5-10 business days depending on your financial institution

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship the new item once we process your return
  4. You’ll only be charged for any price difference plus new shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Shift N Wheel Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for return: defective/wrong item/change of mind/etc.] For exchanges, I would like: – [Replacement Product Name] – [Size/Color/Specifications if applicable] Please send me the Return Authorization Number and shipping instructions. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Product Exceptions

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Tires & Tubes (if opened or used)
  • Custom-built or special order components
  • Items marked as “Final Sale”

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund and cover all shipping costs
  3. Do not attempt to install or use damaged components

Still Have Questions?

Our rider-support team is here to help with any return concerns. Contact us at [email protected] and we’ll respond within 24 business hours – because we know cyclists value prompt service.

Ride on,
The Shift N Wheel Sales Team