Privacy Policy

Last Updated: [Insert Date]

At Shift N Wheel Sales, we’re not just a cycling components retailer – we’re riders ourselves. We understand that trust is as crucial to your online shopping experience as precision is to your bike’s performance. This Privacy Policy explains how we collect, use, and protect your personal information when you visit shiftnwheel.com.

1. Information We Collect

Like tuning a high-performance drivetrain, we only collect what’s necessary:

• Order Information: Name, shipping address, email, and payment details when you purchase our premium components
• Account Details: If you create an account, we store your username and encrypted password
• Communication Data: Messages sent through our contact forms or customer service emails
• Technical Data: IP address, browser type, and device information for site optimization
• Usage Data: How you navigate our site, similar to tracking your ride metrics

2. How We Use Your Information

We handle your data with the same care we’d expect for our own cycling gear:

• Process your orders for shifters, stems, wheels, and other performance components
• Provide global shipping to your location (excluding some remote areas)
• Respond to your inquiries with rider-to-rider support
• Improve our website and product offerings based on rider behavior
• Send order confirmations and shipping updates (no spam – we hate junk miles)
• Prevent fraud and ensure transaction security

3. Data Sharing & Disclosure

We’re selective about sharing, just like choosing components for a custom build:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Partners: Only what’s needed to deliver your gear worldwide
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Companies that help us operate our business (with strict confidentiality agreements)

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data like we protect our carbon rims:

• Industry-standard encryption for all transactions
• Secure servers with regular security audits
• We never store full payment details on our systems
• Data is retained only as long as necessary for business or legal requirements
• International data transfers comply with applicable laws

5. Your Rights

You control your data like you control your cadence:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Ask us to delete your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies like bike computers use sensors – to enhance performance:

• Essential Cookies: Keep your shopping cart intact during checkout
• Performance Cookies: Help us understand how riders use our site
• Functionality Cookies: Remember your preferences and login status
• Analytics Cookies: Provide insights about site traffic and popular components

You can manage cookie preferences through your browser settings.

7. International Considerations

Since we serve cyclists globally (except some remote areas):

• All transactions are processed in USD
• We comply with applicable data protection laws including GDPR for EU customers
• Your card provider or PayPal handles currency conversion

8. Changes to This Policy

We may update this policy occasionally – we’ll post changes here and update the “Last Updated” date. Significant changes will be communicated to registered users.