Welcome to Shift N Wheel Sales’ FAQ section! We’re here to answer all your questions about our premium bike components, fast global shipping, and customer service. Our team of cycling enthusiasts has compiled these answers based on real rider experiences.

Product Questions

What types of bike components do you specialize in?

We focus on high-performance cycling components including shifters, stems, tires/tubes, and wheels – all carefully selected by our team of passionate cyclists. Our inventory is curated for riders who demand quality upgrades for their cycling adventures.

How do I know if a component is compatible with my bike?

Each product listing includes detailed specifications. If you’re unsure, our customer service team (fellow cyclists!) can help verify compatibility – just email us at [email protected] with your bike model and the product you’re considering.

Shipping & Delivery

What are my shipping options and how fast are they?

We offer two reliable global shipping methods (excluding some remote areas):

  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
  • Free Shipping: 15-25 business days via EMS for orders over $50

All orders are processed within 1-2 business days by our cycling-savvy packing team.

Do you ship to my country?

We ship worldwide except certain remote areas in Asia and other regions. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, contact us at [email protected].

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date. Contact us at [email protected] to initiate a return. Please include your order number and photos if the item arrived damaged. Return shipping costs are the buyer’s responsibility unless we sent the wrong item or it arrived damaged.

How long do refunds take to process?

Once we receive your returned item, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption for all transactions. We never store full payment details on our servers.

Customer Support

How can I contact customer service?

Our rider-support team (who actually use our products!) are available via email at [email protected]. We typically respond within 24 hours on business days.

Where is your company located?

Our headquarters is at 3001 Colonial Drive, Portland, US 97201, but we serve cyclists worldwide with our global shipping network.

Pro Tip: When emailing us about an order, always include your order number (found in your confirmation email) to help us assist you faster!

Still have questions? Our team of cycling enthusiasts is ready to help at [email protected]. Ride on!